Refund Policy

This Refund Policy applies to all purchases made through the website, landing pages, or sales channels managed by Xingu Negócios Digitais LTDA, including but not limited to the brand Incessavel and the product ZapPost.

We value your satisfaction and are committed to providing a fair and transparent return process, in compliance with international consumer protection laws.

1. 7-Day Satisfaction Guarantee

All digital products and services provided by Xingu Negócios Digitais LTDA are covered by a 7-day unconditional money-back guarantee. If, for any reason, you are not satisfied with your purchase within 7 (seven) calendar days from the date of transaction, you may request a full refund — no questions asked.

To request a refund, please contact us at:

  • Email: [email protected]

  • WhatsApp: [+55 15 99693-6586]

  • Subject Line: Refund Request – [Your Order Number]

We typically process all eligible refund requests within 3–7 business days.

2. Eligibility for Refund

To be eligible for a refund under our 7-day guarantee, your request must:

  • Be submitted within 7 calendar days from the date of your purchase;

  • Be made by the original purchaser;

  • Reference the correct order number or proof of purchase.

Please note:

  • Refunds apply only to the initial payment. If the product or service is subscription-based, any subsequent payments after the 7-day period are not refundable.

  • Refunds will be processed using the original payment method.

3. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account again;

  2. Contact your credit card company — it may take some time before your refund is officially posted;

  3. Contact your bank — there is often some processing time before a refund is visible.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

4. Exceptions & Non-Refundable Items

While our 7-day refund policy is unconditional, refunds may not be granted under the following circumstances:

  • Fraudulent activity or misuse of the platform;

  • Chargeback abuse or refund attempts made after extensive product use;

  • Requests made after the 7-day period.

5. Chargebacks and Disputes

We strongly encourage customers to contact us first before initiating a chargeback or dispute with their payment provider. Most issues can be resolved quickly and fairly through our support channels.

Filing a chargeback without legitimate cause or bypassing our refund process may be considered a violation of our Terms of Service and could result in the termination of your account or future service access.

6. Legal Jurisdiction

This Refund Policy shall be governed and construed in accordance with the laws of the Federative Republic of Brazil. However, we strive to align with consumer protection standards globally, including:

  • The European Union Consumer Rights Directive (EU);

  • The Fair Trading Act (Australia);

  • The Federal Trade Commission Act (USA).

7. Modifications to This Policy

Xingu Negócios Digitais LTDA reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

8. Contact Information

If you have any questions about this Refund Policy, please contact us:

Xingu Negócios Digitais LTDA
CNPJ: [48.029.983/0001-15]
Email: [email protected]
Website: https://incessavel.com
WhatsApp: [+55 15 99693-6586]